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Legal & compliance

Terms & Conditions

Legal rules, acceptable use requirements, and Meta messaging compliance guidelines for AI Mitro users.

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Last updated July 24, 2026

Contractual Entity & Agreement

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Client", or "Subscriber") and Creative Agency Hub("Company", "we", "us"), the legal owner and operator of AI Mitro. By signing up, logging in, or utilizing any feature of AI Mitro, you agree to comply with these Terms. Contact us at connect@creativeagencyhub.in or visit creativeagencyhub.in.

1. Acceptance of Terms & Platform Scope

AI Mitro provides an enterprise SaaS solution enabling businesses and agencies to manage WhatsApp Business Accounts, launch campaign broadcasts, implement AI-driven response automation, and operate shared inbox collaboration.

By registering for an account or connecting Meta assets, you affirm that you are at least 18 years old, possess authority to bind your organization, and agree to adhere to these Terms along with our Privacy Policy.

Mandatory Compliance

2. Meta & WhatsApp Business Messaging Policy

AI Mitro integrates with Meta Platforms, Inc. and WhatsApp Business API services. Users are strictly bound by Meta's WhatsApp Business Messaging Policy and Commerce Policy:

  • Active Opt-in Requirement: You must obtain explicit, affirmative opt-in consent from end-users before sending marketing, promotional, or notification messages via WhatsApp. Pre-checked boxes, scraped contact lists, or unverified databases are strictly prohibited.
  • 24-Hour Messaging Window & Templates: You agree to adhere to Meta's standard 24-hour customer service window for session messaging. All business-initiated conversations outside this window must utilize Meta-approved message templates.
  • Prohibition of Spam & Illegal Content: Sending spam, bulk unsolicited messages, phishing links, deceptive offers, or messaging regarding illegal goods, adult content, weapons, or unapproved medical products will result in immediate permanent account termination without refund.
  • Opt-Out Mechanism: You must provide recipients with a clear, straightforward mechanism to unsubscribe or opt out of messaging (e.g., replying "STOP").
  • Quality Score & Meta Enforcement: Meta monitors WhatsApp Business Quality Ratings. If your Meta account quality degrades due to spam reports or policy violations, Meta may restrict or ban your phone number. Creative Agency Hub is not liable for Meta-enforced account restrictions resulting from user non-compliance.

3. User Accounts & Workspace Responsibilities

You are responsible for maintaining the security of your account credentials and for all activities conducted within your AI Mitro workspace.

  • You must provide accurate and updated registration details.
  • You may not share admin credentials across unauthorized parties.
  • You are solely responsible for managing client sub-accounts and permissions within your agency workspace.

4. Billing, Subscriptions & Cancellations

AI Mitro services are offered on monthly and annual subscription plans.

  • Fees are billed in advance according to your selected tier.
  • Subscriptions auto-renew unless cancelled prior to the renewal date via your account billing settings.
  • Meta conversation costs (if applicable under direct WABA billing) are payable directly to Meta or processed according to Meta's rate card.
  • Refunds are granted strictly in accordance with our billing policy or at the discretion of Creative Agency Hub management.

5. Intellectual Property Rights

All platform software, algorithms, UI designs, trademarks, and brand assets associated with AI Mitro are the exclusive intellectual property of Creative Agency Hub.

Users retain full ownership of all data, contact lists, media, and customer conversation records uploaded to their isolated workspace.

6. Service Availability & Disclaimers

While Creative Agency Hub strives to maintain 99.9% platform availability, AI Mitro relies on third-party cloud hosts, Meta APIs, and internet networks.

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. CREATIVE AGENCY HUB DOES NOT GUARANTEE UNINTERRUPTED API CONNECTIVITY CAUSED BY META PLATFORM DOWNTIME OR NETWORK DISRUPTIONS.

7. Limitation of Liability & Governing Law

To the maximum extent permitted by law, Creative Agency Hub shall not be liable for indirect, incidental, consequential, or punitive damages, lost profits, or data loss arising from platform usage or Meta account suspensions.

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

8. Contact Information

For legal notices, billing questions, or terms inquiries, please contact:

Creative Agency Hub

Attention: Legal Department

Email: connect@creativeagencyhub.in

Website: creativeagencyhub.in